General terms and conditions of sale

Booking conditions

These general terms and conditions of sale apply to any booking of a pitch or rental accommodation at Camping du Col, operated by SARL Bourdonnay, 408 route de la Toussuire, 73300 Fontcouverte-la-Toussuire, France, RCS Chambéry 808 592 596. Any booking implies full acceptance of these terms and of the campsite’s internal rules. Version in force on 10 November 2026. This English version is provided for information; in the event of any discrepancy, the French version shall prevail.

1. Booking

Bookings can be made online, by phone or by email. They are personal and may not be transferred or sublet. A booking becomes firm once the deposit has been received and the campsite has sent its confirmation. Minors must be accompanied by their parents or legal guardians. The number of occupants may not exceed the capacity stated for the booked accommodation.

2. Prices

Prices are shown in euros, including VAT at the applicable rate. The tourist tax, set by the municipality, is added to the cost of the stay where applicable. A booking fee of €15 applies to rentals and to winter caravaneige pitches. For other pitches, any fees are shown before booking. The applicable prices are those given at the time of booking.

3. Payment

For a rental, a deposit of 30% of the cost of the stay is required at the time of booking, plus a €15 booking fee. The balance is due 30 days before arrival. For a winter caravaneige pitch, the booking is confirmed once a €50 deposit and a €15 booking fee have been paid. The balance is due on the day of arrival. The available payment methods are shown at the time of booking.

4. No right of withdrawal

In accordance with Article L.221-28 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or for a specific period. Any booking is therefore firm once confirmed, subject to the cancellation conditions below.

5. Changes and cancellation by the customer

Any request to change or cancel a booking must be made in writing (email or post). Changes are accepted subject to availability. In the event of cancellation, the following amounts will be retained by the campsite:

• For rentals and caravaneige pitches, if the cancellation is made more than 30 days before arrival, the deposit is retained by the campsite.
• For winter caravaneige pitches, if the cancellation is made less than 30 days before arrival, the full cost of the stay remains due.
• [To be confirmed with the campsite: conditions within 30 days of arrival, late cancellation of rentals and summer pitches, and no-show conditions.]

Optional cancellation insurance can be taken out at the time of booking; it is subject to the insurer’s terms. No reduction is granted for late arrival or early departure.

6. Cancellation by the campsite

Should the campsite have to cancel a stay, except in cases of force majeure, all amounts paid will be refunded to the customer.

7. Arrival and departure

For rentals, arrival is from 4 pm and departure no later than 10 am. For pitches, arrival is from 2 pm and departure no later than 12 noon. If you will be arriving late, please let reception know. If the campsite has not heard from the customer 24 hours after the planned arrival date, the accommodation may be reallocated and the amounts paid will be retained by the campsite.

8. Security deposit and inventory

For rental accommodation, a security deposit of €300 is required on arrival. It is returned on departure or within the following fifteen days, after the accommodation has been checked, minus any repair costs. The accommodation must be returned in the condition in which it was handed over.

9. Pets

Pets are not allowed in rental accommodation. They are accepted on pitches, kept on a lead and under their owner’s responsibility, with an up-to-date vaccination record. Category 1 and 2 dogs (as defined by French law) are not allowed. Ask the campsite for the applicable pet fee, which is payable on site.

10. Internal rules and visitors

The internal rules are displayed at reception and available on request. Every customer agrees to comply with them; any serious breach may result in exclusion from the campsite without refund. Visitors must report to reception and may be charged a fee.

11. Liability and insurance

The customer is liable for any damage caused by themselves, the people accompanying them or their pets. They must hold third-party liability insurance and, for pitches, insurance covering their equipment. The campsite accepts no liability for theft, fire, bad weather or any incident falling under the customer’s civil liability.

12. Personal data

The information collected when booking is needed to manage your stay. How it is processed is described in our privacy policy.

13. Complaints and mediation

Any complaint must be sent in writing to the campsite, by email to campingducol@free.fr or by post, preferably within [to be completed] days of the end of the stay. If no satisfactory answer is received within two months, the customer may refer the matter free of charge to the consumer mediator to which the campsite belongs, in accordance with Articles L.612-1 et seq. of the French Consumer Code: [to be completed: name, postal address and website of the mediator].

14. Applicable law

These terms are governed by French law. Failing an amicable settlement, any dispute will be brought before the competent courts under the conditions provided for by law.